Communication is often forgotten in the pressure and stress of project delivery, but harnessing the contributions of those around the project with a series of clear, concise and well-timed communications can offer great benefits to any project. This can come in the form of greater engagement, improved feedback and a greater sense of inclusiveness for those that will be affected by any change.
1. Include communication at the planning stage of a project
2. Create a simple, clear, and concise headline message about what the project is going to achieve
3. Think about the recipient of the communication and tailor the level of detail and format accordingly
4. Use a staged approach to maintain interest and not overload the audience
5. The quickest communication methods (i.e email) are often the least effective
6. Include the most senior stakeholder – they can prove to be a strong ally in putting across the importance of the project
7. Be clear, honest and straightforward with your audience
8. Welcome questions and comments – just one well considered comment lead could lead to an even better result for the project
9. Ask yourself whether the recipient is going to benefit from receiving the message? If you can’t identify the benefits then don’t send it
