We had the pleasure of talking to Antonia James, Director of Client Relations at VWV about the importance of client experience and in particular the launch of VWV Plus. Antonia discusses why this has been launched now, the challenges encountered and how VWV Plus benefits clients. Antonia also gives her views on the impact the pandemic has had on law firms. You can find out more about VWV Plus here: https://vwvplus.co.uk/
For more information about optimising your Virtual Client Experience contact: EstherM@NineFeetTall.com
