Imperial College

Imperial College London is a science-based university with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best universities, it is committed to developing the next generation of researchers, scientists and academics. Imperial is home to 14,700 students and 8,000 staff and over 6100 degrees are awarded by Imperial College London every year.

CRM & alumni relations

Imperial College initiated the implementation of a new CRM software and a complete redesign of operational business processes. The project aimed to deliver a single view of contact history, enable event management and build relationships to ultimately achieve aggressive fundraising targets. We were engaged to help select the right CRM solution and Partner for Imperial College and subsequently lead the implementation of the new system and delivery of the benefits outlined in the business case.

RESULTS

Reduced support costs by £500k per annum

Project delivered within 9 months

Won an award for best CRM project due to its rapid delivery and application of best practice

Student administration system

Imperial College embarked on a mission to replace their entire student platform with a single oracle solution that would significantly enhance their in-house analysis capability and management information outputs. We were brought in to lead the business and data analysis and ensure accurate and relevant management information was produced to enable strategic decision making.

350 reports reduced to

25

Admin and managerial overheads

Reduced

Nine Feet Tall ensured simple business processes were identified and adopted. They managed the implementation of a highly effective CRM system, not only improving our ability to engage with our alumni base, but also delivering savings on our IT costs.

Fiona KirkDirector of OAD, Imperial College London