Linconshire Housing Partnership

Project Context

Lincolnshire Housing Partnership (LHP) engaged 9FT to develop a digital portfolio and create a vision and roadmap for implementation in 2024/25 and beyond. The organisation recognised the need for a more cohesive approach to digital services, aiming to enhance customer access to information and improve operational efficiency. With an interest in fostering a digitally-savvy workforce and breaking down silos within the organisation, LHP sought guidance in establishing a clear direction for its digital transformation journey.

Project Delivery

9FT’s approach began with conducting key stakeholder interviews at the project’s outset to validate the baseline position. This engagement was crucial in building relationships and setting a positive tone for the contract. The team then focused on developing a new vision and roadmap that would introduce a core purpose and a set of digital design criteria that were suitable for LHP’s current needs while being adaptable for future growth.

Collaboration was essential, involving various stakeholder groups such as the Executive Leadership Team, the Corporate Leadership Team, the IT Team, and the Digital Improvement Ambassadors Community of Practice. 9FT worked to establish effective governance and lifecycle tools to replace LHP’s current methodology, which posed challenges with their current ways of working. These tasks aimed to break down operational silos and foster cross-departmental understanding regarding resource allocation and capabilities.

Additionally, the need was recognised to implement and enhance digital literacy among staff, emphasising the critical role of digital tools in their everyday functions.