The Royal Liverpool and Broadgreen University Hospitals NHS Trust is one of the largest and busiest hospital trusts in the North of England with an annual budget of over £400 million and over 6,000 employees. It provides general hospital services and emergency care to the local community.
NHS Royal
Electronic records project
The Royal Liverpool University Hospital Trust embarked on an impressive transformation programme to create a paper free health records hospital. We were brought in to take on the project management, analysis, design and delivery of a number of workstreams including implementing the electronic record system and launching a new scanning solution to enable historical records to be available electronically.
Insource helpdesk
The Royal Liverpool Hospital Trust engaged us to assist in bringing their helpdesk provision in-house. We project managed the implementation and stabilisation of the new service system.
Supplier Overheads
Reduced
Complaints
Down 70%
Dental Patient Journey
The Dental Hospital project team were experiencing significant challenges with the patient journey and struggled to meet service level agreements (SLA's). We were engaged to review its existing processes and understand the issues and impacts on service levels. We designed future state processes and developed a detailed transition plan to implement them - including people, process and IT.
Nine Feet Tall have been a great partner for the Trust over a number of years, their ability to quickly and succinctly get to the root of issues, coupled with their honest and transparent approach is one of the reasons we have advanced with so many of our projects of late.
James NormanIT Director, Royal Liverpool University Hospital
