“Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.”  – Tom Peters Let’s face...

At Nine Feet Tall we strive to put EDI at the centre of everything we do as we continue on our journey for Equality, Diversity and Inclusion (EDI). We have previously posted about our EDI goals and aspirations and how we have been working...

Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many...

Designing an effective customer experience strategy  What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other...