A growing number of international firms have launched or are in the process of creating new Shared Service Centres (SSCs) to provide 24/7 worldwide support for their businesses. Central and Eastern Europe are fast becoming an attractive location for these hubs which allow firms...

What is CRM? A Customer Relationship Management (CRM) system is a system used by businesses to manage their interactions, exchanges and relationships with their customers or clients. It creates a clear overview of customer activity by tracking and analysing interactions. “Research shows that 91%...

Tackling the disruption caused over the last two years has led many housing organisations to reassess and reimagine what future success looks like. There has been an awakening leading many to look at the new landscape and consider their plans for process, technology, and...

Can you believe it’s been nine months already!? I can’t. Following on from my blog about my first nine days at Nine Feet Tall, I wanted to follow up with what has happened since… I have now met everyone in person. At Nine Feet...