News, press, blogs
and thought leadership...
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Thoughts
We like to keep up to date with the latest news and trends and also like to share a thought or two ourselves. Here you will find an array of insights on managing business transformation and how to achieve project success, see what our team have been up to and who we have been working with in our press section.
Retail High Street Revival The UK retail sector is experiencing a resurgence in physical store high street revivals, with shops expanding and reestablishing their in-store presence. Forrester forecasts that physical retail will make up almost 80% of global retail sales in 2025. This trend...
“The meaning of benefit is something that produces good or helpful results or effects or that promotes well-being” (Merriam Webster Dictionary). So, how do you ensure benefits realisation for your project? There are lots of formal and precise definitions of project benefits available...
Does a rise in complaints mean a better customer experience? This was one of the topics we debated recently at our discussion event “Improving Customer Experience in Housing.” Katie Gilmartin, Head of Business Development and Innovation, at Platform Housing Group suggested that if customers...
Being a values led organisation is easy right? You decide collectively on what you want to stand for and encourage your team to embrace these values. Simple. At Nine Feet Tall we pride ourselves on being a values led organisation. In fact, our CEO...
Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...
We are looking forward to hosting an online panel event on Tuesday 27th September at 1pm to explore how we can get more value from legal technology. The event is free and you can book your place here. On the panel will be Nine Feet...
Having the latest all singing all dancing CRM tool to manage your customer data and sales pipleline might sound like a winning idea…. but without a CRM implementation plan you might struggle to unlock the full value. Before you make your CRM investment, make...
It is the business utopia. All activities united and collectively working to deliver against the business goals and company vision. No wasted efforts or unaligned pet projects rattling along. This is the symphony of strategic alignment. Setting out the business strategy at the start...
Choosing the right CRM can be daunting and challenging. Whether you are replacing a legacy system that no longer fits your business or selecting your first CRM system now your business has expanded, you need to be sure you are choosing the right system....
With the ERP (Enterprise Resource Planning Systems) market continuing to rapidly expand “with total market size expected to exceed $49.5 billion by 2024” and a reported “95% of businesses seeing business process improvement” thanks to the implementation of a system it’s no surprise that...
TEDxBath announces line-up for its biggest ever event: Kaleidoscope The event will leave a lasting impact on the Bath community, forever changing the audience’s perspectives on social, environmental, and technological matters We live in a time when beliefs, colours, perspectives, and ideas are continually...
