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Leaders in Transformation & Technology Consulting

On Thursday 18th November at 10am, our very own Simon Adams will be a guest speaker at iO Associates’ Leaders in Transformation & Technology Consulting Virtual Meetup. Simon is a Senior Manager at Nine Feet Tall, and an expert in delivering complex change to...
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9 Tips for Customer Excellence

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...
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Training within a project… What level of autonomy should the business have?

The stakeholders within the business, and in particular the department heads and change network, know their people, and subcultures which make their teams successful. As a Change Manager, you know the hill you need to climb to have all users suitably upskilled for go...
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The Importance of Conflict in the Workplace

Debates are a healthy part of decision making and friendly competition can build respect. Conflict is too often seen as a negative experience, but an environment which encourages constructive challenges to be sought and explored can be critical to an organisation’s success. We recently...
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How to Tackle Project Fatigue

As the nights draw closer and the days feel shorter, teams are feeling the effects of “The Great Resignation” and we are all adjusting to the new demands of hybrid working. In project work, the lengthy roadmaps, curveballs and unexpected staff churn can all...
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Housing Providers Discuss Digital Transformation Complexities

Complex projects are rarely straight forward… Nine Feet Tall recently hosted a roundtable event for the Housing Sector to discuss the key success factors needed for digital transformation. The event was attended by representatives from various housing providers and included a case study of...
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Improving Client Experience Through LPM

Thomas Jefferson allegedly once said “A lawyer without books would be like a workman without tools.” The traditional ways of working are still revered in law firms today. Who doesn’t love the smell of a legal library? But 200 years on from Jefferson, our...
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The Emotionally Intelligent Project

Ever pondered the source of your project successes? Is the key to an effective project the accuracy of the project plan, the cohesiveness of the project team or simply the endless supply of coffee? Arguably all three, say Nine Feet Tall, but team dynamics...
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Housing Virtual Roundtable Event – Key Success Factors For Delivering Transformation

We are looking forward to hosting a Virtual Roundtable Event aimed at business and transformation leaders in the Housing sector next Wednesday, 29th September. If you are keen to attend you can still book a place here. Digital transformation has been on the agenda...
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Endurance vs. Enjoyment: How To Deliver Successful Training

With a move to hybrid working comes hybrid training. You may find yourself delivering a course online, in person or both. As a trainer it is your responsibility to ensure that the courses you deliver are interesting, informative and meet the learning objectives. Below...
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