There was once a time where retail loyalty programmes were the way forward. Creating a wealth of customer data never before captured systematically and all in return for points, loyalty and discounts. This was a perfect marriage of a loyal retail customer and retailer...

It’s an all too familiar scenario, busily running an organisation while managing the day to day operations. All tasks seem a priority and your customers and sponsors have growing expectations. Alongside this, you are a sponsor for several critical projects. The juggling act just...

Beginning a new project can be an intimidating task. It could be that the brief isn’t clear, or the sheer scale and size of the project could be overwhelming. It is your role as a Project Manager to minimise uncertainty and obtain all the information required for the business to make an informed choice about...

A well-managed project will rely on key documentation that supports its day-to-day running, as well as providing stakeholders with visibility of the project’s status at all times. The amount of documentation required on a project differs depending upon the scale and complexity, but there...

How often do you talk to someone who clearly lacks any passion for what they do?  It is just a job, to pay the bills. This happened to me yesterday. I left noticing my energy levels were on the floor.  On the way home...

“Culture isn’t just one aspect of the game. It is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” – Louis Gerstner, former CEO of IBM. In today’s over-saturated business climate, various factors including increased...

The ability to cultivate strong cross-team relationships in an insurance organisation is the key to unlocking its true potential. With the emergence of InsurTech disruption, product/proposition innovation and digital transformation no longer being a consideration but a necessity, there is an increasing need for...

With the insurance industry on the brink of a digital transformation revolution, more and more insurance organisations are looking to embark on large scale transformation programmes to position themselves strongly in the market. Watch our video with Jonathan Mansley, Digital Director of LV= who...

Change can be scary and for organisations, it can be particularly daunting. Simply put, culture is an organisation’s set of internal values, principles and norms which everyone in the group observes and exemplifies. This might seem like an abstract concept, but it means you can...

The retail sector is fast changing.  Not a day goes by without a seemingly significant change in retail making the news. 2019 has seen the collapse of major retailers, the continuation of online growth and change in technology from supply chain advancements to artificial...