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Thoughts
We like to keep up to date with the latest news and trends and also like to share a thought or two ourselves. Here you will find an array of insights on managing business transformation and how to achieve project success, see what our team have been up to and who we have been working with in our press section.
As the holiday season approaches, many organisations find themselves wrapping up year-end initiatives and planning for the future. However, implementing change can be as challenging as navigating a sleigh through a blizzard. Change is inevitable, but success is not guaranteed. Let’s avoid the frosty...
Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many...
Designing an effective customer experience strategy What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other...
An incredible, personal and honest account of a real life change journey from one of our Managers here at Nine Feet Tall. Gayle Lui reflects on the changes she has made over the last couple of years looking at it through the lense of...
Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity...
What is technical debt? Digital transformation can take on many shapes and sizes. Imagine you’re looking to streamline your digital processes and your IT team have identified some cost savings which could be achieved by changing existing code… You may find that this results...
Project dependencies are defined as “asks that require input from other tasks to be completed, or activities that can’t start until a previous activity is done” (Prince 2). What are project dependencies? Imagine you are making yourself a cup of tea. In order to...
70% of all digital transformations fail. This is due to organisations over prioritising technology and under valuing the very things that enables the technology to deliver- the people, processes, and culture. Therefore, organisational change management is crucial for the successful implementation of digital transformation...
Your current system isn’t quite hitting the mark, you’re worried about your digital efficiency, is the system really capable of meeting your current needs? If the answer is no, it’s time for a new system then, right? Not so fast, it might be time...
Change is a constant. Due to pressures in the economic climate, increased customer demands, efficiencies through technology, shifts in people’s career expectations and an ever-growing landscape of competitors, organisations are forced to adapt quickly, efficiently and relatively painlessly to new ways of working. Designing...
‘Getting a change management methodology in place is key’, in conversation with Rachel Watts, IT Business Partner at Simmons & Simmons What is the starting point for the change towards a new legacy technology system? ‘Something that we always start with is selecting...
