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Thoughts
We like to keep up to date with the latest news and trends and also like to share a thought or two ourselves. Here you will find an array of insights on managing business transformation and how to achieve project success, see what our team have been up to and who we have been working with in our press section.
Retail High Street Revival The UK retail sector is experiencing a resurgence in physical store high street revivals, with shops expanding and reestablishing their in-store presence. Forrester forecasts that physical retail will make up almost 80% of global retail sales in 2025. This trend...
At Nine Feet Tall we strive to put EDI at the centre of everything we do as we continue on our journey for Equality, Diversity and Inclusion (EDI). We have previously posted about our EDI goals and aspirations and how we have been working...
Nine Feet Tall have been working alongside the pet charity Blue Cross to support the rollout of a nationwide food bank for pets. Escalating energy and food costs due to extreme rises in inflation have meant many pet owners have had to make heartbreaking...
Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many...
Designing an effective customer experience strategy What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other...
An incredible, personal and honest account of a real life change journey from one of our Managers here at Nine Feet Tall. Gayle Lui reflects on the changes she has made over the last couple of years looking at it through the lense of...
Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity...
What is technical debt? Digital transformation can take on many shapes and sizes. Imagine you’re looking to streamline your digital processes and your IT team have identified some cost savings which could be achieved by changing existing code… You may find that this results...
Project dependencies are defined as “asks that require input from other tasks to be completed, or activities that can’t start until a previous activity is done” (Prince 2). What are project dependencies? Imagine you are making yourself a cup of tea. In order to...
70% of all digital transformations fail. This is due to organisations over prioritising technology and under valuing the very things that enables the technology to deliver- the people, processes, and culture. Therefore, organisational change management is crucial for the successful implementation of digital transformation...
Your current system isn’t quite hitting the mark, you’re worried about your digital efficiency, is the system really capable of meeting your current needs? If the answer is no, it’s time for a new system then, right? Not so fast, it might be time...
